Celebrity Xcel

We provide boarding and departure assistance with wheelchairs to guests with mobility disabilities. We also provide assistance to guests who are blind. Request assistance once you arrive at the pier or contact us prior to your cruise so we may prioritise your assistance. During peak times, there may be a wait for assistance. Our crew members are not permitted to lift our guests.

Guests with mobility disabilities are offered quicker processing at the pier. If boarding has not begun, we will offer priority boarding.

If requested in advance, we can arrange for accessible transportation to transfer guests between the airport and the pier. This service is offered at no extra charge to guests who have purchased transfers. Please note that accessible transportation may be limited or not available outside the United States.

We provide complimentary wheelchairs for getting on and off the ship. If you require a wheelchair or scooter during the cruise, you can bring your own or rent one from a company that provides rentals for cruises.

You may bring and use wheelchairs, mobility scooters, walkers, canes and other assistive devices on board our ships. Due to safety reasons, Segways® may not be used on board.

We don’t require proof of disability such as medical certificates or disability placards. However, during the booking process, we will ask guests to attest to their need for the accessible stateroom.

We do not require guests with disabilities to travel with another person as a condition for traveling on our ships. However, our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting) ,guests requiring assistance with these functions should consider these needs when making a booking. If there is a question about the guest’s fitness to travel without personal assistance, this must be discussed with our Access Department.

We accept service dogs. A service dog is defined as “any dog that is individually trained to do work or perform tasks for the benefit of a person with a disability.” Service dogs are not considered pets

Most dietary requirements can be accommodated in our main dining room. If you have complex food allergies please contact our Access team at 1-866-7225.

For the comfort and enjoyment of our guests, our ships are designated as non-smoking. This includes a prohibition on the use of a hookah or other types of water pies.

Smoking is not permitted inside any stateroom or on any stateroom balcony. This applies to all stateroom categories onboard. If a guest is in violation of this “No Smoking” policy, a cleaning fee will be applied to their onboard account. Smoking is also not permitted in any dining venue, theater, bar, lounge, hallway, elevator or jogging track, or most indoor areas. Further, smoking is not allowed in certain outdoor areas, including restricted areas, food venues, and kids play areas and pools.

However, we recognize that some of our guests do smoke. Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain areas of the ship as smoking areas. To assist smoking guests to locate areas where smoking is permitted, we have posted signage onboard clearly identifying all smoking areas and ashtrays provided for smoking use. Guest may also inquire at Guest Services regarding the location of the designated smoking areas onboard.

In casinos on itineraries where smoking is allowed, there will be visible signage designating the area for both smoking and non-smoking guests.

Cigar and pipe tobacco is limited to designated outdoor areas and cigar bars (if the ship has one). Electronic cigarettes or e-cigarettes are only permitted within the designated smoking areas.

Cigarettes, cigars and pipe tobacco must be properly disposed of and never thrown overboard.

Guests must be at least 18 years of age to purchase, possess or use tobacco onboard.

Healthy Oceans Are Good for the Environment, Our Guests, and Our Business.

That’s why we aspire to achieve the highest possible standards of environmental and community stewardship.

Because we strive to provide you the best vacation possible, Celebrity Cruises® cares about making positive changes in the lives of our guests and employees,

sustaining the environment, and making the world a better place.

Our Next Edge-Series Ship Brings New Flex Fuel Engine to the Industry

When we introduce the fifth ship in our revolutionary Edge Series, it will feature the collaborative efforts of its parent company Royal Caribbean Group, technology group Wärtsilä and shipyard Chantiers de L’Atlantique (CdA) to advance the use of alternative fuels for the cruise industry. The ship continues the innovation that debuted with the Edge Series but will also be equipped with a new engine model, along with storage and delivery systems, that will give unmatched fuel flexibility, with the ability to use three types of fuel, including methanol.

Our Commitments
Our sustainability goals address key issues important to our business, including emissions reduction, waste, water and sustainable sourcing.

World Wildlife Fund Partnership
Our partnership with World Wildlife Fund is taking our dedication to ocean conservation to new heights.

Sustainable Tourism
We’re making it possible for guests to have transformative travel experiences well into the future by helping the destinations we visit continue to thrive.

Royal Caribbean Group Blue Green Promise
We celebrate the seven seas by announcing our Blue Green Promise℠. Thirty years ago, we launched our first environmental protection initiative, Save the Waves, and since then we’ve continued our efforts to protect one of our most precious natural resources — our oceans. Our Blue Green Promise is our renewed commitment to support resilient and sustainable ocean communities worldwide — a promise we will work to live up to every day.

Destination Net Zero
Destination Net Zero is our comprehensive vision for how we will achieve net zero emissions by 2050. We will use every tool at our disposal, including industry-leading energy efficiency and innovative machine-learning technologies to advance our path and role in achieving net zero. As part of our commitment, we plan to introduce a net zero emissions cruise ship by 2035. Destination Net Zero builds on the progress we’ve already made and will include an industry-first pledge to the rigorous Science Based Targets initiative.

Plastic Straw Free since 2019
Celebrity Cruises eliminated plastic straws fleetwide, as part of a comprehensive plastic elimination program. Since 2019, we only offer paper straws as opposed to plastic.

Save the Waves
In everything we do, Celebrity Cruises is ever conscious of our special responsibility to protect our marine ecosystems. Protecting the world’s seas and the rich marine life they support is a way of life, and a way of doing business, for Celebrity Cruises. This commitment is the foundation of Save the Waves, our comprehensive environmental protection program established by our parent company in 1992.

Save the Waves is the foundation of our environmental initiatives. It began in 1992 and evolved from a recycling program to a company-wide philosophy. It has become an integral part of each crew member’s job and is the backbone of daily operations.

Go Green
Go Green is the latest addition to our existing Save the Waves program. Our new housekeeping initiative allows you to earn rewards while reducing your footprint. Opt-in for reduced housekeeping services to conserve energy and resource consumption. You’ll still experience the highest standards of cleanliness, plus the added flexibility of choosing your preferred time of service -all while traveling more responsibly.

Community Outreach & Achievement
We proudly sail some of the most environmentally-friendly ships, ensuring the beautiful places we visit stay that way.

Keeping our oceans clean doesn’t just make good business sense. It’s critical to the future of our planet. And you don’t have to look far to find examples of our efforts on our ships.

Galapagos Stewardship
Aboard the Celebrity Celebrity Flora®, we’ve planned our entire Celebrity Galapagos experience in conjunction with the Galapagos National Park. This journey follows strict environmental guidelines, and our naturalist guides are certified by the Galapagos National Park. We’ve also established the Galapagos Fund, an onboard conservation program that gives guests an opportunity to participate in the ongoing conservation of the islands. The Program draws on guest donations, totaling approximately $150,000 annually, which is matched by Celebrity with cruise credits. Donations to this fund are used exclusively to benefit charitable organizations in the Galapagos Islands. We invite you to read more about our environmental stewardship efforts below.

Explore our commitment to maintaining healthy oceans and pristine ecosystems as we sail around the world through our annual Sustainability Report. The report provides a comprehensive update on our sustainability and ESG efforts from ship to shore.

Celebrity Cruises, along with our parent company Royal Caribbean Group, is committed to the environments and communities where we operate.

It is our responsibility to help protect and preserve the oceans and coastal communities that bring our guests so much delight. We are also committed to helping in the communities that our employees and their families call home. Healthy oceans mean that millions of people have access to food, oxygen, transportation, and – in our case – the joy of cruising into the horizon.

You can learn more about our sustainability journey HERE

Whatever the itinerary, destination, or occasion—when you pack, think “Relaxed Luxury.”

DURING THE DAY

SHORESIDE
For warmer climates, pack swimsuits and cover-ups, walking shorts and shirts that protect from the sun, lightweight slacks, skirts or sundress, and a light sweater or jacket. Hats, sunglasses, and sunscreen are always encouraged.

For cooler climates, bring clothing with long sleeves, sweaters, and pants that can be layered. In areas prone to snow or rain, waterproof jackets, hats, gloves, and umbrellas are recommended.

Around the globe, consider appropriate shoes and gear for the excursions you have planned and the terrain you’ll encounter. For instance, you may pack water shoes if hiking a waterfall or a headscarf or conservative dress for visiting museums, mosques, temples, and churches.

SHIPBOARD
Throughout the ship, casual resort wear, sundresses, shorts, polos, or button-downs are appropriate, paired with sandals, low heels, and loafers. Make sure you bring active wear and sneakers if you plan to hit the gym!

Poolside, bathing suits with coverups, T-shirts, tanks, hats, and sunglasses are welcomed.

In main and specialty dining, we ask guests to refrain from wearing swimsuits, see-through coverups or robes, bare feet, tank tops, T-shirts, and baseball caps.

AT NIGHT

SMART CASUSAL
Smart Casual attire is required for entry to main dining, specialty dining, and the Celebrity Theatre. Smart Casual means you look comfortable yet tasteful in a dress, skirt, long pants, or jean, and stylish top or button-down. Shorts and flip flops are not considered Smart Casual.

EVENING CHIC
Each itinerary features one to two “formal” nights we call Evening Chic. Evening Chic means you dress to impress, glamorous and sophisticated in your own way, with a cocktail dress, skirt, slacks, or designer jean, an elegant dress top or blazer—some guests even pack a tuxedo or gown for onboard photos. The Daily program, delivered to your stateroom and available at the Guest Relations Desk, will be your guide to the correct attire each evening. If you do not wish to participate in Evening Chic, Smart Casual attire is acceptable for dining and theatre.

Basic Wi-Fi and Premium Wi-Fi services are available throughout the Celebrity Cruises® fleet.

Choose from Basic Wi-Fi or Premium Wi-Fi packages to suit your needs.

Basic Wi-Fi Package

With our Basic Wi-F you can browse the web, send emails, and text family and friends via select messaging apps. It’s a great value option for staying connected while you’re on vacation, but please note that features such as emailing large files, sharing photos or videos on social media, using streaming apps, or making video calls are only available with our Premium Wi-Fi. Basic Wi-Fi is only available for pre-cruise purchase or with All Included.

Premium Wi-Fi Package

Premium Wi-Fi puts internet streaming at your fingertips throughout your vacation. Message or video chat with your friends and family, browse the web, send emails even with larger files attached, and post on social media to your heart’s content. Plus, you can enjoy videos, movies, binge-worthy shows, and music on your favorite streaming apps.  Plus, stream from your personal device to your in-stateroom TV*. 

Infants must be at least 6 months old as of the first day of the cruise/Cruisetour. On some cruises/Cruisetours, infants must be 12 months old.

Activities are provided for children and teens 3-17. Children must be fully potty trained (no diapers or pull-ups) to participate.

Children ages 3-9 must be signed in and out of the Celebrity Youth Program. Children ages 10-12 are free to come and go as they please but are required to sign themselves in and out. Children ages 13-17 may come and go as they please.

Celebrity Cruises® guests are expected to be responsible for their actions at all times, including during transfers to and from ships, inside terminals, while onboard, at our ports of call, during shore excursions and at our private destinations. Consuming alcohol to excess impairs one’s judgment and reduces one’s ability to recognize and avoid potentially dangerous situations. Guests who choose to consume alcohol must do so responsibly. The ship’s staff may refuse to serve alcoholic beverages to any guest who does not consume alcohol responsibly, including those who have purchased an all-inclusive beverage package. Ship’s personnel may request verification of a guest’s age to verify they are of age to consume alcohol pursuant to this policy. Any guest that violates this alcohol policy will be considered for disciplinary action pursuant to the “”Consequences Section”” of this Guest Conduct Policy, and may lose their privileges to use areas or facilities of the ship.

Guests are only permitted to bring alcohol onboard under the following circumstances:

Embarkation day when each guest is permitted to bring onboard with them one (1) bottle of wine (which is subject to a corkage fee) per guest. A corkage fee does not apply to guests with the Classic Beverage Package or Premium Beverage Package. Security may inspect containers (including water bottles, soda bottles, mouthwash, canteens, etc.) at any time and will dispose of alcohol concealed in such container.

Alcoholic beverages that are purchased from onboard shops or in ports of call (which must be presented to security upon re-boarding), will be secured by ship’s personnel. Alcohol secured by ship’s personnel will be returned to guests just prior to the conclusion of their cruise vacation.

Guests who are under the permitted drinking age will not have alcohol returned to them.

The minimum drinking age for all alcoholic beverages on Celebrity Cruises® ships sailing from North America is 21. The minimum drinking age for all alcoholic beverages on Celebrity Cruises® ships sailing from South America, Europe, Asia, Australia and New Zealand is 18. Guests may contact Guest Relations or refer to Celebrity Today for specific minimum drinking age information on their cruise vacation.

For purposes of complying with the minimum drinking age requirements, a guest’s age is established upon boarding at the beginning of the cruise vacation. If a guest celebrates their birthday during the cruise vacation, and thereby becomes of age to consume alcohol, the guest may thereafter ask the Guest Relations Manager to modify ship’s records to permit their consumption of alcohol during the remainder of the vacation. The guest will be required to appear at Guest Relations to present a valid government-issued form of identification to permit verification of their age.

No guest under age 18 may possess or consume alcohol at any time while onboard. No guest under age 21 may possess or consume alcohol at our private destinations. Any guest who goes ashore and consumes alcohol (whether under the supervision of a parent/guardian or not, is responsible for ensuring they consume responsibly and retain their ability to recognize and avoid potentially dangerous situations when they return to the ship. Parents/guardians are reminded they are responsible for the actions of their child/young adult at all times while on a Celebrity Cruises® cruise vacation.

Guests who violate any alcohol policy, including but not limited to underage drinking; providing alcohol to minors or young adults; possessing, concealing or attempting to conceal alcoholic items in their luggage, when boarding or while onboard; engaging in alcohol drinking games; or failing to consume alcohol responsibly, will be considered for discipline under the provisions of this policy.

Our extensive attention to detail creates a vacation experience that knows no boundaries. Every effort is taken to deliver easy ship access and an unrivalled cruise vacation to all of our guests. Your search for special needs cruise ships ends here.

Access Department Information

aWe want everyone to have a trip of a lifetime. That is why we always go the extra mile to ensure our ships are optimised for passengers with specific accessibility needs. You will find all of our public doors are accessible to wheelchairs, and we have designed wheelchair accessible staterooms that have been adapted with special features. We have also included signage in Braille throughout our ships.

Special services contact details

Phone: (0)1932 834194

Email: [email protected]

To arrange accessibility services before your cruise, simply complete our Celebrity Cruises Guest Special Needs Form or contact our Special Services team using the details above to let us know your needs. 

Celebrity Cruises welcomes service dogs on all ships. * Please note we do not accept Emotional Support Dogs or Pets.

A service dog is defined as “any dog that is individually trained to do work or perform tasks for the benefit of a person with a disability.” Service dogs are not considered pets.

Evidence that a dog is a service dog is helpful but not required (such as identification cards, other written documentation, presence of harnesses and/or tags or the credible verbal assurance of the person with a disability using the dog).

We provide 4 feet by 4 feet relief areas with cypress mulch to accommodate service dogs. Relief areas are provided on a shared basis with other service dogs onboard. Please note that The Lawn Club on Solstice Series ships is not designated as a relief area.

Please notify our Access Department at time of booking but no later than 30 days prior to sailing if a service dog relief area is needed.

Service dogs are permitted to accompany the person with a disability in all public areas, including dining venues. While in public areas, service dogs must be on a leash, harness or other restraining device. Due to health regulations, service dogs are not permitted in pools, whirlpools or spas.

Care and supervision of the service dog is the sole responsibility of the owner. The ships are not required to provide food or care for the dog.

Guests may bring a reasonable quantity of food and bowls for the dog onboard the ship at no additional charge. If refrigerated space is needed, notify our Access Department at time of booking but no later than 30 days prior to sailing.

If the guest chooses to disembark the ship at a port at which the service dog must remain onboard, the guest must make arrangements to ensure that the dog is cared for. Note that the ship’s staff is not required to care for the dog, nor can the dog be left in the stateroom unattended.

Guests are responsible for obtaining all required documents for the animal to depart the ship in ports of call and at final destination. For document requirements, visit:

• U.S. Department of Agriculture
• Hawaii Department of Agriculture
• UK Department of Environment, Food and Rural Affairs

A copy of these permits must be carried on the ship, and a copy left with Guest Relations Desk upon boarding the ship.

The documentation and immunization requirements are established by government authorities and not Celebrity Cruises. Please note requirements are subject to change without notice.

Guests are responsible for the behavior or damage caused by their service dog. A cleaning fee may be charged to the guest’s shipboard account.

If the service dog’s behavior creates a fundamental alteration or a direct threat to safety, the dog may be denied boarding or removed from the ship along with the owner at the guest’s expense. Examples include: growling, barking excessively, initiating unsolicited contact, biting other guests and/or crewmembers, failure to use designated relief areas, sitting on furniture, eating from the table, etc.

If you have an animal that does not meet the definition of a service animal (i.e. a dog trained to perform a task) but must accompany you to assist you with your disability, please contact our Access Department at least 60 days prior to sailing.