Oceania Allura

Each ship is equipped with limited medical facilities and staffed by international medical personnel. Customary Emergency Room fees and charges do apply for medical services and are dictated by the services performed by the ship’s medical staff.

Our doctors are international and meet American College of Emergency Physicians and ICCL (International Council of Cruise Lines) guidelines, including: current physician licensure, three years of post-graduate / post-registration clinical practice in general and emergency medicine or Board certification in: emergency medicine, family practice or internal medicine or competent skill level in advanced life support and cardiac care.

Guests must coordinate having their prescription drugs shipped at their own expense and responsibility to port agents throughout their cruise.  These arrangements need to be made prior to their departure directly with our Special Services department.

Upon request, Port Agent information will be made available to the guests and travel partners closer to the cruise date through the Special Services department. 

Oceania Cruises has established contacts throughout the world with several different emergency rooms/hospitals where on board doctors can refer patients for medical care. 

Having medical equipment brought on board is handled on a case by case basis. Oceania Cruises must receive the full dimensions, description of the equipment, name of the delivery company, and all other pertinent information.

Guests and travel partners inquiring about rental equipment to use on any of our cruises are to be referred to Scootaround Personal Transportation Solutions at the telephone numbers or website provided below:

• 1-888-441-7575
• The link for Scootaround online reservations:
• https://www.scootaround.com/mobility-rentals/book-a-rental/rent-online 

Where are the on board medical centers located?

• Oceania Marina and Oceania Riviera:
• Deck 4 mid-ship
• Oceania Regatta, Oceania Nautica, Oceania Insignia & Oceania Sirena:
• Deck 4 forward (next to the wheelchair accessible staterooms)
• Oceania Vista and Oceania Allura
• Deck 4 

The on board medical staff can administer INR testing. There is a machine on board that tests the level of Coumadin in the blood. The Nurse fee is $35 and the INR test is $35. If it is done after hours or outside of the medical facility an extra $40 US will be charged. If you only want the test done the total would be $70. For the Medical consultation the fee is $145, if it is done outside regular hours another $40 US has to be added.

Pricing is approximate and subject to change. Please inquire on board for the most updated pricing. 

Our Global Sustainability Program
Driving a Positive Impact on Society and the Environment

At Norwegian Cruise Line Holdings, we are committed to driving a positive impact on society and the environment through our global sustainability program, Sail & Sustain. We visit approximately 700 destinations globally, allowing our guests to travel and explore the world, and our business is inextricably linked to the health of our communities and planet.

2024 Sail & Sustain Report

Caring for Nature

As stewards of the sea, cruise lines have a unique relationship with the natural world. From the shimmering blues of the open ocean to the spectacular beauty of coastal ecosystems, nature is not only the backdrop of the cruising experience — it’s at the heart of it. Caring for Nature is an essential part of our Company’s mission and culture. We are committed to doing our part to preserve our natural environment. By taking proactive steps to protect the natural world, we can help ensure that future generations will continue to experience the wonder of our planet’s most breathtaking destinations — just as we do today.

Empowering People and Strengthening our Communities

We support our team members, strengthen communities and protect our stakeholders as we sail safely around the globe. Our goal is to leave each place a little better than we found it. 

Governance

We have a strong corporate governance system in place to provide high standards of transparency and accountability and strive to be a leader in ethics and responsible business practices.

For the safety and security of all guests and staff on board, Designated Smoking Areas are available on the forward, starboard corner of the Pool Deck and in the aft, port corner of Horizons. These areas are comfortably furnished and conveniently located near food and beverage areas. Smoking is expressly forbidden in all staterooms and suites, on verandas, or in any areas of the ship other than officially Designated Smoking Areas. Smoking in a stateroom or suite or on a veranda represents a serious fire and safety hazard to all guests and staff. Guests choosing to disregard this policy will be disembarked at the next port of call and may also be subject to additional fees that will be imposed to cover the costs associated with any damage to and the required cleaning of furnishings, verandas and surrounding deck and accommodation areas. All areas other than those specified as Designated Smoking Areas will remain smoke-free. This includes all guest suites and staterooms, verandas, restaurants, public areas, the Casino and all other areas of the ship. Cigar and pipe smoking is only permitted on the forward, starboard corner of the Pool Deck. The use of electronic cigarettes is allowed within designated smoking areas only.

Daytime Attire

Think breezy and polished. Sundresses, tailored shorts, polos, and lightweight chinos are perfect. Swimwear is for the pool only – please remind guests to wear a cover-up when heading to dining areas.

Evening Attire

Refined yet relaxed.

• Ladies: Dresses, jumpsuits, elegant separates, fashionable jeans, and dressy sandals or trainers
• Gentlemen: Collared shirts, knit tops, dressy jeans or trousers, loafers or smart trainers (Note: Shorts and t-shirts are reserved for the Terrace Café and Waves Grill during the evening)

A Few Friendly Reminders

• Robes and slippers are for in-room use only
• No baseball caps in fine dining venues at dinner
• Flip-flops and athletic shoes are not permitted in restaurants/public areas after 6 pm
• Distressed denim is not considered appropriate for evening wear

Special arrangements can be made if you require diabetic, gluten-free, lactose-free, kosher, vegetarian and vegan meals. Other diets must be requested for approval and, in some cases, may require additional medical documentation.

Kosher Dining

Our new supplier for frozen kosher pre-packaged meals is Borenstein Caterers Incorporated from New York. This company was established in 1946 and is providing food services to all travel and retail markets. PrePackaged Glatt Kosher Meals are produced under the supervision of the Union of Orthodox Jewish Congregations of America (the OU). These meals are presented in plastic containers and double wrapped and served with an OU seal. All items intended for the oven are double wrapped.

All breads are Pas Yisroel and all dairy products are Cholov Yisroel. 

INSTRUCTIONS ON PRE-ORDERING:
Guests will be able to view all selections online at oceaniacruises.com and will be required to pre-order their selections no later than 150 days prior to sailing for cruises outside the US and Europe, no later than 120 days prior to sailing for Europe cruises and cruises in the US. Guests will still need to complete an order form indicating their selections and submit the form via email to Special Services for handling.

Kosher Menu

Vegetarian

We do offer Vegetarian meals onboard. We do not have a Vegetarian menu, however, guests are able to select dishes from our existing menus and the chefs will adapt the recipes to be in line with their dietary requirements. 

Infants must be at least 6 months of age on the day of boarding or at least 12 months of age on the day of boarding if the cruise has 3 or more consecutive days at sea. Guests traveling with a young infant that does not meet this minimum age requirement will be denied boarding. No refunds or any other compensation shall be due from Us to You or anyone as a result of the denial of boarding to an underage infant or any accompanying guests. Carrier requires that Guests under the age of 18 must be accompanied by and occupy the same accommodations as a parent or other responsible adult 18 years or older who shall remain responsible for the conduct of such children at all times during the Cruise or CruiseTour. 

We do not provide services for the care, entertainment or supervision of children. Each adult Guest hereby agrees and warrants that he/she will supervise any accompanying children at all times to ensure these policies, along with all other rules of the Carrier and Ship, are strictly adhered to. Each Guest agrees to indemnify and hold Carrier harmless from any claims, expenses, loss or damages caused by the presence of any children in the care of such Guest during the Cruise or CruiseTour.  

Fitness Centre

Guests must be 18 years or older to use any equipment provided in the onboard Fitness Center, with the exception of children aged 16 or 17 years of age, who may use the equipment in this facility if accompanied by a parent or other legal guardian at all times. Children under the age of 16 are not permitted in the Fitness Center. All children 17 years of age and under are required to be accompanied by an adult, 18 years of age or older, on any shore excursion reserved by Guest through Carrier.

Alcohol Policy:

The minimum drinking age for all alcoholic beverages is 21 years of age. Guests who are 18 – 20 years of age can purchase and consume beer or wine when the ship is in international waters (3 miles out of US territorial waters). Guests who are between the ages of 18 and 20 years of age will not be allowed to consume any alcohol on any Alaska or New England sailings. For Caribbean sailings, they can consume beer and wine once the vessel leaves US territorial waters.

Beverage Package Availability:

Guests between the ages of 18 to 20 years of age will be able to purchase the Prestige Select or Beverage Package. on all itineraries apart from Alaska, New England and only upon departure from the last US port on Caribbean sailings.

Guests with any medical condition(s) or special needs that may require treatment or attention or accommodation during the voyage, or needing to travel with medical apparatus, including wheelchairs, motorised scooters, oxygen therapy, etc., must advise Oceania Cruises in writing at the time of deposit. Please note some ports of call may not be suitable for guests with limited mobility and in such cases, may disallow debarkation with a wheelchair or motorised scooter or for any individual with limited mobility. Oceania Cruises is unable to accommodate women past their sixth month of pregnancy. Oceania Cruises has the right to refuse or revoke passage to anyone who, in its judgment, is in a physical, mental or emotional condition unfit for travel or whose comfort onboard may be compromised due to situations beyond the care that can be provided by Oceania Cruises. Oceania Cruises will under appropriate circumstances permit its guests to use special equipment such as those noted above, which satisfy the criteria stated in the Oceania Cruises’ Policy Statement.

Guests and travel partners inquiring about rental equipment to use on any of our cruises are to be referred to Scootaround Personal Transportation Solutions at the telephone numbers or website provided below:

1-888-441-7575

The link for Scootaround online reservations:

https://www.scootaround.com/mobility-rentals/book-a-rental/rent-online

Enjoy WiFi access throughout the entirety of the ship, including in all suites, staterooms, public rooms and outdoor decks. A complimentary login per guest will be provided with a maximum of two free logins per suite or stateroom (one login for solo travelers), each of which can be used on one device at a time. Additional logins for 3rd and 4th guests in a suite or stateroom as well as upgrade packages are available for purchase on board. For your convenience, Internet-enabled computers are also available in the Oceania@Sea Internet Center aboard many of our ships.

Starlink, has been completed on all ships, providing all guests with high-speed, unlimited WiFi included as part of the cruise fare.

The sale and consumption of alcoholic beverages will be limited to guests aged 21 years or older with certain exceptions as detailed below. Guests are kindly reminded to consume alcohol in moderation. Oceania Cruises reserves the right to prohibit and retain all alcohol bought ashore for consumption onboard the vessel.

Guests who are 18 – 20 years of age can purchase and consume beer or wine when the ship is in international waters (3 miles out of US territorial waters, including in the Caribbean) with the consent of an accompanying parent. Authorization will be given only when the accompanying parent completes the Young Adult Alcoholic Beverage Waiver form. This form can be obtained and completed at the Reception Desk upon embarkation of the vessel. However, Guests 18 years of age or older are permitted to consume alcoholic beverages when sailing on roundtrip European voyages without having to complete the Young Adult Alcoholic Beverage Waiver form. Guests who are between the ages of 18 and 20 years of age will not be allowed to consume any alcohol on any Alaska or New England sailings. 

Service animal requests are reviewed on a case by case basis and must be in compliance with ADA requirements.