Privacy Policy — Seniors Travel Club

Last updated: 3 November 2025

1. Who We Are

Seniors Travel Club is a trading name of Travel Tribe Pty Ltd (ABN 31 690 179 947),
Suite 603, 16–18 O’Connell St, Sydney NSW 2000, Australia
(“Travel Tribe”, “we”, “us”, “our”).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit seniorstravelclub.com.au and related services (the “Service”).

If you have any privacy questions or requests, contact us:
📧 [email protected]

TravelManagers Australia Pty Ltd trading as Seniors Travel Club ACN 113 085 626. A member of IATA, AFTA, CLIA & part of the House of Travel Group, TravelManagers Australia Pty Ltd is a network of home-based mobile personal travel managers. Across the network, personal travel managers have on average over 20 years’ travel industry experience. Since opening in New Zealand in 1986 and its arrival into Australia in 2007, House of Travel has grown into the largest independent travel company in Australasia. This means that by being a personal travel manager, not only do I have access to amazing travel deals that I can provide you, but you have the security that your money is secure during the booking process. Under no circumstances will TravelManagers accept cash payments, nor should payments be made to any other bank account, other than the TravelManagers client trust account (ANZ BSB: 012 172 | Account: 4967-59407). For details, please visit travelmanagers.com.au/peace-of-mind.

2. The Information We Collect

We collect personal information that is reasonably necessary for our business activities, including:

Contact information: name, email, phone number, address, city, and country.
Account details: username, password, preferences (if you register).
Booking or enquiry details: travel interests, trip requests, payment details (processed by our secure payment provider — we do not store full card numbers).
Usage information: IP address, browser type, device identifiers, pages visited, and referral sources.
Cookies and analytics data: see section 5 below.
Optional sensitive information: health, mobility or accessibility details you choose to share (for example, to ensure travel suitability or assistance). We collect this only with your explicit consent.

3. How We Collect Information

Directly from you: when you complete forms, register, subscribe, contact us, or make a booking.
Automatically: through cookies, pixels, and analytics tools.
From partners: if you are referred or book through a travel partner.

We take reasonable steps to protect your data and destroy or de-identify it when no longer needed.

4. Why We Use Your Information

We use personal information to:

Provide, operate, and improve the Service.
Manage bookings, accounts, and enquiries.
Communicate about your trips, updates, or customer support.
Send marketing emails or newsletters only if you have opted in.
- You can unsubscribe at any time using the link in our emails or by contacting us.
Analyse site performance and improve services.
Comply with legal obligations and protect our rights.

We never sell your personal information.

5. Cookies and Analytics

We use cookies and similar technologies to improve functionality and analyse usage.

Our site uses Google Analytics and related tools to understand visitor traffic and engagement. These collect information such as your IP address, device, and browsing behaviour. Google may process this data in the United States and other countries.

You can learn more or opt out here:
https://policies.google.com/technologies/partner-sites

You may disable cookies in your browser, but some features of the site may not work correctly.

6. When We Disclose Personal Information

We may share information only where necessary:

Service providers: hosting, analytics, email marketing (e.g. Mailchimp), payment processors, and customer-support providers.
Travel partners: to facilitate bookings and arrangements you request.
Affiliates/business partners: helping deliver or promote our services.
Legal/safety reasons: if required by law or to protect rights, property, or safety.
Business transfers: in connection with a merger, sale, or reorganisation (we will notify you if this occurs).

7. Overseas Data Transfers

Some service providers may process data outside Australia, including in the United States, European Union and Singapore.
We take reasonable steps to ensure these recipients handle data consistently with the Australian Privacy Principles (APP 8).

8. How Long We Keep Your Information

We keep personal information only as long as necessary for the purposes described or to meet legal, accounting, or reporting obligations.
When it’s no longer required, we securely destroy or de-identify it.

9. Access and Correction

You can access or request correction of your personal information by emailing [email protected].
We will respond within a reasonable time (usually within 30 days). If we can’t meet your request, we’ll explain why.

10. Direct Marketing and Opt-Outs

We send marketing communications only if you’ve opted in or where otherwise permitted by law.
Each message includes a working unsubscribe link, and we honour opt-out requests promptly.
We comply with the Spam Act 2003 (Cth) and Australian Privacy Principle 7.

11. Security

We use appropriate technical and organisational safeguards to protect personal data against unauthorised access, alteration, disclosure, or destruction.
However, no internet system is completely secure—please keep your login details confidential.

Security of your personal information.

Our parent company is located in New Zealand. The personal information that we collect from Australian customers will be stored on our servers in New Zealand and may be accessed by employees of our parent company.

We take reasonable steps to:

ensure that personal information that we collect, use and disclose is accurate, complete, up-to-date and relevant, having regard to the purpose of the use or disclosure and stored in a secure environment;
implement physical, electronic and organisation steps to protect your personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure;
regularly review and update our security measures to maintain the security, integrity and privacy of personal information that we collect;
destroy or de-identify personal information when it is no longer required.

Security measures that we have in place to protect your personal information include the following:

employing industry standard techniques such as firewalls, virus scanning tools and encryption;
requiring employees and personal travel managers to use logins and passwords for access to all systems;
requiring all staff and contractors to maintain the confidentiality of customer information; and
using secure networks when transmitting electronic data.

To the extent permitted by law, we are not liable for any unauthorised access to your personal information or for any other security breach.

12. Data Breaches

If a data breach occurs that is likely to cause serious harm, we will comply with the Notifiable Data Breaches (NDB) scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC).

13. Children

Our services are intended for adults and are not directed at anyone under 13.
If we learn that a child’s personal information has been collected without parental consent, we will delete it.

14. Links to Other Websites

Our site may contain links to external websites. We are not responsible for their content or privacy practices and encourage you to review their policies.

15. How to Make a Complaint

If you have concerns about how we’ve handled your personal information, contact us first at [email protected].
We’ll investigate and respond within a reasonable time.

If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au/privacy/privacy-complaints
Phone: 1300 363 992
Mail: GPO Box 5288, Sydney NSW 2001

16. Updates to This Policy

We may update this policy periodically.
Any changes will appear here with an updated “Last updated” date.
Significant changes will be communicated via email or a site notice.